USA SHIPPING RATES
Shipping rates for orders are calculated based on weight and destination. You may choose between USPS or FedEx rates at checkout.
After your package ships, USPS or FedEx needs to be contacted if there are issues with delivery or if a package goes missing.
INTERNATIONAL SHIPPING RATES
International shipping rates are calculated by weight and destination. We have options for USPS and FedEx Express - both options have excellent rates! DHL Express is also available for certain countries. You will see all available shipping options and delivery times on the checkout page.
NOTE: FedEx express shipping requires customer to pay express clearance rates, these rates are not included in your DIU shipping costs. To avoid FedEx express delivery fees, contact your local Fedex for options.
Once an international package is scanned by the carrier, it is the carriers responsibility to get the package to you.
ORDER PROCESSING TIME
All orders ship within 2-3 business days! We pride ourselves on excellent customer service and fast delivery. If you have any questions please contact us at firstname.lastname@example.org
COVID-19 UPDATE: Due to our county's mandatory shelter-in-place, all orders will be delayed due to limited staff being available at this time. Orders will ship out between 5-7 business days.
If you need your order fulfilled next day, please contact Jesse James Beads at Hello@JesseJamesBeads.com There is a $15 next-day fulfillment fee for any orders that need to be fulfilled within a day.
We cannot offer refunds to orders that are being cleared by customs or any product that cannot be returned to our warehouse. If your package is delayed by your carrier it is the job of the customer to contact the carrier to resolve any issues. JJB cannot issue refunds for product that is being held by the carrier. In the event of a lost package, the carrier is responsible for locating the package for the customer.